Shipping policy

Shipping Policy

Thank you for choosing Heart to The kay! We are committed to providing our customers with the highest quality products and a smooth shopping experience. Please review our shipping policy below.

1. Shipping Timeline

All orders are processed and shipped within 4–6 weeks of your purchase. This timeframe includes order preparation, product quality checks, and secure packaging. You will receive a shipping confirmation email with tracking information once your order is dispatched.

2. Shipping Rates & Carriers

• Domestic Shipping: We offer a flat-rate shipping fee for all orders within The U.S.A. Additional fees may apply for expedited shipping options.
• International Shipping: Shipping rates for international orders are calculated at checkout based on destination. Customs or import fees may apply.

3. Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this number to track your order's progress via our carrier’s website. Please allow up to 48 hours for tracking to update after your package is shipped.

4. Delays

While we aim to meet the 4–6 week shipping timeline, please note that unforeseen delays, including customs processing and holiday volume, may affect the delivery schedule. We will promptly communicate any known delays and work with our carriers to resolve them as quickly as possible.

5. Contact Us

If you have any questions regarding your order, please contact our customer service team at [hearttothekay@gmail.com]. We are here to help!